Frequently Asked Questions

Yes. We provide complimentary 24/7 towing throughout Metro Detroit. Just call us and we'll dispatch a tow truck to your location at no charge.

Absolutely. We work with every major insurance carrier including State Farm, Progressive, GEICO, AAA, Allstate, and many more. We handle the entire claims process directly so you can focus on getting back to your routine.

Repair timelines vary depending on the extent of damage and parts availability. Most repairs are completed within 5–10 business days. We provide real-time updates throughout the process so you always know the status of your vehicle.

Our written lifetime warranty covers all workmanship performed at our facility — including paint, body work, structural repairs, and panel alignment — for as long as you own the vehicle.

Every repair is unique, which is why we provide free, no-obligation estimates. Bring your vehicle in or send us photos, and we'll give you a detailed breakdown of the repair scope and cost.

Yes. Michigan law guarantees your right to choose any licensed collision repair shop, regardless of what your insurance company may suggest. You are not required to use a shop from their preferred list.

Repair timelines depend on the extent of damage. Minor repairs may take 2-3 days, while major body work can take 1-2 weeks. We provide a detailed timeline during your free estimate.

Yes, we work with all major insurance providers, including but not limited to State Farm, Progressive, GEICO, AAA, and Allstate. We handle the claims process directly so you don't have to.

Paintless dent repair is a specialized technique that removes dents without sanding, fillers, or repainting. Our technicians use precision tools to gently massage the metal back to its original shape from behind the panel, preserving your factory paint finish.

Most minor to moderate dents can be repaired with PDR, including hail damage, door dings, and minor creases. Very large dents, sharp creases, or dents where the paint is cracked may require traditional body repair. We'll assess your damage during a free estimate and recommend the best approach.

Most single-dent PDR repairs are completed same-day, often in just 1-2 hours. Hail damage or multiple dents may take 1-3 days depending on severity. We'll give you a clear timeline during your free estimate.

PDR typically costs 40-60% less than traditional dent repair because it doesn't require paint, fillers, or replacement panels. Minor door dings can start as low as $75. Contact us for a free, no-obligation estimate.

No. In fact, PDR helps preserve your vehicle's value because it keeps the original factory paint intact. Traditional repair methods that involve repainting can actually lower resale value.

We use computerized measuring systems that compare your vehicle's frame dimensions to manufacturer specifications. This technology detects even minor misalignments invisible to the naked eye.

A vehicle with frame damage should not be driven until repaired. Even minor frame misalignment can affect handling, tire wear, and the effectiveness of safety systems like airbags and crumple zones.

Yes. We use computerized color scanning technology to analyze your vehicle's exact paint formula, accounting for age, sun fading, and factory batch variations. The result is a seamless, invisible blend with your existing finish.

Most spot repairs and single-panel refinishing jobs are completed in 1–2 days. Larger multi-panel jobs may take 3–4 days depending on the scope. We'll give you an accurate timeline during your free estimate.

It depends on the damage. For small scratches and chips, we use spot repair and blending techniques to refinish only the affected area. For larger damage, we may refinish the full panel and blend into adjacent panels for a perfect match.

We use premium OEM-approved paint systems from top manufacturers. Our basecoats and clearcoats are formulated to match factory depth, gloss, and UV resistance for a long-lasting finish.

Absolutely. Every refinishing job at Buff X Collision is backed by our lifetime warranty, covering peeling, fading, and color mismatch for as long as you own your vehicle.

Yes, we work directly with all major insurance providers including State Farm, Progressive, GEICO, and AAA. We handle all documentation and billing so your claim is stress-free.

Many cracked bumpers can be repaired using professional plastic welding and adhesive bonding techniques, which is significantly more cost-effective than full replacement. We'll assess the damage and recommend the best approach during your free estimate.

Minor scuff and scratch repairs can often be completed same-day. Plastic welding and refinishing typically take 1–2 days, while full bumper replacements with paint matching may take 2–3 days.

Bumper repair typically costs 40–60% less than a full replacement. We always recommend the most cost-effective solution and will walk you through your options during your free estimate.

Yes. After every bumper repair or replacement, we recalibrate all integrated parking sensors, cameras, and radar modules to ensure they function exactly as the manufacturer intended.

Absolutely. We work directly with all major insurance carriers including State Farm, Progressive, GEICO, AAA, and more. We handle all paperwork and billing on your behalf.

We handle everything from minor paint scuffs and scratches to deep cracks, punctures, and complete bumper cover replacement — for both front and rear bumpers on all makes and models.